Privacy Policy

REDEMPTION LLC
PO Box 1788
Harrisonburg, VA 22803
(540) 886-6266

Last Updated: September 5, 2025

Redemption LLC, Privacy Policy

1. Information We Collect: We may collect the following types of information:
- Personal Information: Name, address, phone number, email address, payment details, and government-issued ID (where required).
- Account & Transaction Data: Purchase history, installment agreements, payment records, and customer service interactions.
- Technical Information: IP address, browser type, device information, and cookies when you visit our website.
- Communications Data: SMS/text messages, emails, and chat records between you and Redemption LLC.

2. How We Use Your Information: We use the information collected for purposes including:
- Processing transactions, installment agreements, and service requests
- Providing account updates, payment reminders, and customer support
- Sending promotional offers and marketing communications (with your consent)
- Monitoring delinquency, managing risk, and enforcing agreements
- Improving our website, services, and operational efficiency
- Complying with legal and regulatory requirements

3. SMS/Text Messaging: If you opt in, Redemption LLC may send you recurring SMS/text messages regarding:
- Account updates and payment reminders
- Promotional offers and service notifications
Message frequency: up to 4 messages per week
Message & data rates: May apply
You may reply STOP to opt out at any time or HELP for assistance.

4. How We Share Information: We do not sell your personal information. We may share information with:
- Service Providers: Payment processors, delivery partners, IT/hosting providers
- Affiliates: For operational support directly tied to Redemption LLC’s services
- Legal/Regulatory Authorities: Where required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or asset sale

5. Data SecurityWe implement reasonable physical, technical, and administrative safeguards to protect your personal information. However, no system can be guaranteed 100% secure.

6. Data Retention: We retain your information as long as necessary to provide services, comply with agreements, meet legal obligations, and resolve disputes.

7. Your Rights: Depending on your jurisdiction, you may have rights to:
- Access, correct, or update your information
- Request deletion of your personal data
- Restrict or object to certain processing activities
- Withdraw consent for marketing communications
- Requests can be submitted by email or phone (see Section 9).

8. Cookies & Online Tracking: Our website may use cookies and similar technologies to improve user experience, analyze traffic, and support marketing. You can adjust cookie settings through your browser.

9. Contact: Please address any questions or concerns about our Privacy by email at: info@redemption-sales.com. We reserve the right to update our Privacy Policy periodically.